NOTE Our company’s cancellation policy allows customers to cancel their reservations in the event of a serious reason, subject to specific conditions. Please carefully review the terms and conditions outlined in Article 7.3 upon contract formation. For your convenience, the exact article is provided below:
7.3. The Client is entitled to terminate the berthing Agreement only for a good reason, provided that the termination has been legally served on the Company and any outstanding debt owed to the Company has been paid in full. The denunciation is effective from the day of receipt of the relevant statement to the Company. Subject to the legality of the cancellation, the Client is entitled to the return of the remaining prepaid berthing fees & services provided that the cancellation statement will be declared to the Company at least 5 days prior to the departure of the vessel. If the client notifies the Company 3 days prior to the departure of the vessel, then he will be entitled to a refund equal to half of the remaining prepaid berthing fees and services. In any other case, the prepaid berthing fees and service rights are forfeited as a penalty clause in favor of the Company.
We appreciate your cooperation and compliance with the procedures.